Before you buy
Review the price, currency, billing period, tax treatment and included usage shown at checkout. Some products are recurring subscriptions and others may be one time credit purchases. Only the terms presented for your chosen purchase apply. We do not ask for card details by email.
Checkout and payment information is handled by our payment processor.
Manage a subscription
Open the Billing area after signing in. Use the subscription management option to view invoices, update available payment details and cancel renewal. Unless checkout states otherwise, cancellation stops future renewals and access continues until the end of the paid period.
Keep the cancellation confirmation. If the control is unavailable, email support@readyht.com before the next renewal where possible.
Refund requests
If you believe you were charged incorrectly, a purchase failed or a paid feature is not working, email support@readyht.com with your account email, payment date and receipt reference. Do not send full card details. We will investigate and explain the outcome. Refunds, where due, are returned using the original payment method where possible.
Processing time can depend on the payment provider and your bank.
Your statutory rights
Nothing in this policy removes rights that cannot lawfully be excluded. If you buy as a consumer, applicable cancellation rights and remedies can differ from a business purchase. Any request for immediate supply during a cancellation period and any legally required acknowledgement must be presented at checkout.
We do not treat this policy alone as a waiver of consumer rights.
Account closure and records
Cancelling a subscription and closing an account are different actions. Contact support if you also want your account closed. Export invoices, accounting records and other documents you need before closure. Privacy and legal retention obligations can require some payment records to remain.